Employee · Nika
AI speed-to-lead caller for online stores
Every abandoned cart, every “is this in stock?” message — Sofia rings them back within a minute and books the order before the tab closes.
A customer adds a pair of running shoes to the cart, sees shipping costs, and leaves. Five minutes later they are comparing the same model on a competitor’s site. If nobody calls them today, the sale is gone — not next week, today. The same thing happens with every “contact us about this product” form: the lead goes cold within the hour.
Sofia watches those signals. The moment an inquiry or an abandoned cart lands, she picks up the phone and calls back — within sixty seconds. She asks your qualifying questions, confirms the size and the shipping address, and books the order. You see a short note on every call she made, and only pay for calls she actually connected.
How it works in your business
- Calls every cart abandoner and product inquiry within sixty seconds of the signal
- Asks your qualifying questions and confirms the order details with the customer
- Books the sale straight into your order system and sends you a one-line summary
Where online-store leads actually leak
An online store rarely loses sales in one place. The checkout drop-off is the visible leak, but there are quieter ones: the size question sent through the contact form on Saturday, the “can I pay on delivery?” message that sits unanswered until Monday, the customer who typed a phone number into the call-back field and never heard back. Each of those is a person who was minutes from paying.
Most stores answer these in batches — someone opens the shared inbox after lunch and works through whatever piled up. By then the urgent ones have already bought elsewhere, and there is no record of which unanswered message would have converted. The pattern is invisible precisely because the lost orders never show up in any report.
Sofia treats every one of those signals as a call to make now, not a ticket to answer later. The store keeps its inbox and its help-desk software; she simply gets to the phone first, while the customer still has the product page open.
What the first month looks like
Week one is setup: you connect the events Sofia should react to — abandoned checkout, contact form, call-back field — and write the three or four qualifying questions she should ask. Most stores start with one channel, usually abandoned checkouts, and let the rest wait until they trust the call notes.
Weeks two and three are tuning. You read her one-line summaries each evening and adjust: maybe carts under a certain value are not worth a call, maybe the script needs a sentence about your returns policy because customers keep asking. Sofia applies the changes the same day; nothing needs a developer.
On cost, the math stays legible because the unit is a connected call. At price announced at launch per connected call, a slow day with three abandoned checkouts costs a fraction of what one recovered order brings in, and a busy campaign week scales the bill in direct proportion to the calls that actually reached a customer. There is no monthly fee ticking while the store is quiet.
What Sofia costs
Pricing is announced when Sofia goes live. Reserve a place and we'll tell you first.
Questions about Sofia
How fast does Sofia actually call back?
Within sixty seconds of the abandoned-cart event or the inquiry form landing. She calls in the order the signals arrive — there is no batch-at-the-end-of-the-day. If the customer does not pick up, she tries twice more and leaves a short voicemail.
What does a connected call cost for online stores?
price announced at launch per connected call — the same whether it is a 30-euro t-shirt or a 400-euro appliance. You pay only for calls where the customer answered; busy signals and no-answers are not charged.
Does she handle out-of-stock products?
Sofia checks your availability field before she calls. If the item is out of stock, she tells the customer the expected restock date and offers to notify them — she never promises stock she cannot see.
Does Sofia work with the store platform we already use?
She reacts to events, not platforms. If your store can fire a webhook or send a notification email on abandoned checkout or form submission — which covers the mainstream platforms — Sofia can pick it up. Nothing about your storefront, theme or payment setup changes.
What happens if she tells a customer something wrong?
Every call is logged with a summary, so a mistake is visible the same day, not discovered weeks later. You correct the underlying fact — a shipping time, a returns rule — once, and it applies to all future calls. For anything outside her script she says she will check and have the store follow up, rather than improvising an answer.
Can she hand a call over to a human?
Yes. If a customer asks for something beyond the script — a bulk order, a complaint, a technical question — Sofia ends the call politely, notes exactly what was asked, and flags it for you. The customer hears “someone from the store will call you back”, which is true.