Employee · Nika
AI review manager for restaurants
Every review — good or bad — answered within the hour in your voice, and a next-day text to happy guests asking them to post one.
Saturday night: forty covers, a fully booked dining room, one small delay on a table of six. By Sunday morning there are two new reviews — one five-star praising the risotto, one three-star about the wait. If nobody replies until Monday, the three-star review sits there unanswered all weekend, and the five-star reviewer does not get the nudge to tell more friends.
Nick watches your Google and TripAdvisor listings. The moment a review lands, he drafts a reply in your brand voice — thanking the happy guests, acknowledging the delay and offering a concrete next step to the unhappy one. He flags the three-star to you immediately; everything else he posts on his own. He also texts happy guests the next day asking them to leave a review.
How it works in your business
- Replies to every Google and TripAdvisor review within the hour, in your brand voice
- Thanks the happy guests and offers a concrete next step to unhappy ones — no generic templates
- Texts happy guests the next day asking them to post a review, and escalates brewing crises to you
What Nick costs
$0.40 per handled review
Per finished result. No subscription, no minimum hours. If there's no work, you pay nothing.
Questions about Nick
How does Nick learn the restaurant’s voice?
You give him three or four sample replies you have written yourself — the way you thank a regular, the way you handle a complaint. He uses those as the template and never deviates into a tone you have not approved. You can update the samples any time.
What does a review reply cost?
$0.40 per reply Nick posts. Replies he drafts and sends to you for approval before posting are not charged — only the ones that go live. Review-request texts to happy guests are included at no extra cost.
What does he do with a genuinely bad review?
Nick never posts a defensive reply. For anything below three stars, or anything that mentions food safety, he drafts a short reply acknowledging the issue and sends it to you for approval before it goes live. He escalates immediately — you see it within minutes.