Employee · Nika
AI review manager for dental clinics
Every patient review — good or bad — answered within the hour in your voice, and a next-day text asking happy patients to post one.
A patient leaves a five-star review after a painless root canal. Nobody at the clinic notices for three days, and by then the moment has passed — no thank-you reply, no nudge to refer a friend. Meanwhile a one-star review about wait times sits unanswered, discouraging new patients who read it first.
Nick watches your Google listing. The moment a review lands, he drafts a reply in your clinic’s voice — thanking the happy patients, acknowledging the wait and offering a concrete step to the unhappy one. He flags anything below three stars to you immediately; the rest he posts on his own. He also texts happy patients the next day asking them to leave a review.
How it works in your business
- Replies to every Google review within the hour, in your clinic’s voice
- Thanks the happy patients and offers a concrete next step to unhappy ones — no generic templates
- Texts happy patients the next day asking them to post a review, and escalates crises to you immediately
Reviews are the waiting room before the waiting room
A new patient chooses a dentist the way they choose almost nothing else: anxious, in mild pain, and reading reviews at eleven at night. They are not comparing equipment lists — they are looking for evidence that the clinic is gentle, punctual and honest about money. The review page is the first consultation, held before you know the patient exists.
That page is usually managed by nobody. The front desk is booking, billing and calming people down; the dentist is chairside all day. Reviews get read in bursts and answered rarely, so the page drifts — a warm five-star with no thank-you, a stale complaint about waiting times anchoring the top of the list.
Nick treats the page as a clinical surface: checked hourly, kept clean, nothing left to fester. The base page describes his privacy rules; what matters here is the cadence — every review acknowledged the same day it appears, which is a standard even well-run clinics rarely hold on their own.
The first month in a clinic
Setup starts with the escalation list, because dentistry has sharper edges than most trades: anything mentioning pain that persisted, a billing dispute, a named staff member, or hints of a formal complaint goes to you untouched. You define those lines once, in plain words, and Nick applies them to every review.
Then comes the voice. Dental replies fail in two directions — chilly clinical boilerplate, or false warmth that reads like marketing. You give Nick two or three replies you have written that hit the middle, and for the first weeks you approve everything he drafts. In practice the approval queue shrinks fast, because routine gratitude is most of the volume.
By the end of the month you also get the quiet benefit: a weekly note summarising what patients mention — the hygienist people ask for by name, the parking complaint that keeps recurring — which is patient feedback you were never collecting.
The cost shape at price announced at launch per handled review
A dental clinic’s review volume is modest — a handful in a slow week, more after a recall campaign or a school holiday rush. At price announced at launch per handled review, that makes the cost closer to a small consumable than to a staff expense, and it scales down in exactly the months the clinic is quiet.
Set that against what one anchored negative review costs in patients who read it and called elsewhere — a number you never see. Paying per reply to keep the page answered is buying insurance on the channel most new patients check first.
What Nick costs
Pricing is announced when Nick goes live. Reserve a place and we'll tell you first.
Questions about Nick
How does Nick handle patient privacy in replies?
He never mentions a patient’s name, treatment details, or anything that could identify them. Replies are written so that someone reading them cannot tell what procedure was done — “thank you for trusting us with your visit” rather than “glad the root canal went well.”
What does a review reply cost for dental clinics?
price announced at launch per reply Nick posts. Replies he drafts and sends to you for approval before posting are not charged — only the ones that go live. Review-request texts to happy patients are included at no extra cost.
What does he do with a review that mentions a complication?
Nick never posts a public reply to a review that mentions a clinical complication, a billing dispute, or anything that could be a formal complaint. He drafts a private response and sends it to you immediately — you decide whether and how to reply.
Who approves replies — the dentist or the office manager?
Whoever you name. Many clinics route routine approvals to the office manager and reserve escalations — complications, billing, anything legal-adjacent — for the dentist. Nick follows whatever split you define and never needs the dentist for a routine thank-you.
What about reviews from people who were never patients?
Nick checks review names against your appointment records where possible. A review that matches no visit gets no engaging public reply; he flags it to you and prepares the platform’s removal report for reviews that violate its rules. Arguing publicly with a fake review usually amplifies it — he does not do that.
We already send SMS review requests through our practice software — conflict?
No. Keep your existing request flow; Nick handles the answering side. If you want, he can take over requesting too, so timing and wording sit in one place — but nothing about his reply work requires changing the software you already run.