Employee · Nika
AI review manager for hotels
Every guest review — on Booking, Google, or TripAdvisor — answered within the hour in your voice, and a checkout email asking happy guests to post one.
Checkout on Sunday: a family leaves delighted with the pool and the breakfast. By Monday they have forgotten the hotel name; by Tuesday a one-star review lands from a different guest who found a hair in the bathroom. The delighted family never posts a review; the angry one does. Your average drops, and no manager has replied to either.
Nick watches your Booking.com, Google, and TripAdvisor listings. The moment a review lands, he drafts a reply in your hotel’s voice — thanking the happy guests, acknowledging the housekeeping issue and offering a concrete next step to the unhappy one. He flags anything below three stars to you immediately; the rest he posts on his own. He also emails guests after checkout asking them to leave a review.
How it works in your business
- Replies to every Booking.com, Google and TripAdvisor review within the hour, in your hotel’s voice
- Thanks the happy guests and offers a concrete next step to unhappy ones — no generic templates
- Emails guests after checkout asking them to post a review, and escalates brewing crises to you
What Nick costs
$0.40 per handled review
Per finished result. No subscription, no minimum hours. If there's no work, you pay nothing.
Questions about Nick
Which platforms does Nick cover?
Booking.com, Google, and TripAdvisor by default — the three where most hotel reviews land. If a significant share of your reviews comes from Expedia or a regional platform, let us know and he can watch those too.
What does a review reply cost?
$0.40 per reply Nick posts. Replies he drafts and sends to you for approval before posting are not charged — only the ones that go live. Review-request emails after checkout are included at no extra cost.
What does he do with a review that mentions safety or theft?
Nick never posts a public reply to a review that mentions theft from a room, a safety incident, or anything that could involve legal liability. He drafts a private response and sends it to you immediately — you decide whether and how to reply publicly.