Irene

Calls every customer the next day: happy ones get your review link, unhappy ones reach you first.

• ✓Calls the day after a visit or delivery: “was everything OK?”
• ✓Happy customers get a text with your review link
• ✓Unhappy ones get listened to — and land on your desk before they post one star
• ✓Weekly summary of what people praise and what they complain about

What she charges: $0.70 per surveyed customer